Delivery Information

Every Rumo sink ships from our own warehouse in Oldham with Royal Mail. We deliver to the whole of the UK.

The map is a rough visual guide. The postcode table is what actually counts.

Where	Speed	Charge
Most of the UK England, Wales, mainland Scotland	Within 48 hours	FREE
Scottish Highlands & Islands, Northern Ireland AB31–AB38, AB40–AB56, IV1–IV28, IV30–IV32, IV36, IV49, IV51–IV56, IV63, KW1–KW17, PA20–PA38, PA41–PA49, PA60–PA78, PH4–PH44, PH49, PH50, HS, KA27, KA28, ZE and BT	48–72 hours	£4.99
Isle of Man, Channel Islands, Republic of Ireland	—	Unavailable*

*Can’t get delivery where you are? You can still collect from our warehouse in Oldham (OL9 8NH). Contact us and we’ll sort it out.

How our delivery works

Orders are processed Monday to Friday, excluding bank holidays. Order on a working day and your sink is typically with you within 48 hours. Order on a Saturday or Sunday and we’ll process it Monday, so the clock starts from there.

Your delivery arrives with Royal Mail. If you’ve ordered several items, they sometimes turn up in separate parcels.

We nearly always hit the stated timeframe. Occasionally something outside our control gets in the way, like weather or a carrier problem, and if that happens we’ll contact you as soon as we know.

Access

Tell us in advance about anything that could make delivery difficult. Stairs, tight parking, narrow lanes, anything like that. If the driver can’t complete the delivery safely, you can have the goods left at ground floor level, or they go back and the carrier’s failed delivery charge gets passed on to you. Neither of us wants that, so a quick heads-up beforehand saves everyone money.

Checking your order on arrival

Inspect the delivery before you sign for it if you can.

If you can see damage, write “DAMAGED” on the delivery note with a short description, then accept the parcel and check what’s inside. A battered outer box often means nothing. The sink inside is usually fine.

If you can’t check before signing, write “UNCHECKED” on the note and accept it.

If someone signs on your behalf, make sure they know to check. If they sign without checking, unreported damage becomes your responsibility.

You then have 7 days to open every box and examine every item properly, before any installation happens. Spot a fault, shortage or error? Tell us straight away. We may ask for a photo and a short written note, then we’ll fix it, either with a replacement part or a whole new sink.

We can’t refund or exchange items where obvious damage, the kind a first look would catch, gets reported after that 7 day window. Genuine hidden faults are different and so are your statutory rights. Those always stand.

Installation

Our prices cover the sink and the delivery. Fitting isn’t included.

Don’t rip out your old sink or book an installer until the new one has arrived and been checked. We can’t cover problems discovered only once a fitter is standing in your kitchen, and we can’t take back goods that have already been fitted or used.

Please note that stated dimensions carry a small manufacturing tolerance, so wait for the actual sink before cutting your worktop.

If your item arrives damaged

Report it within 48 hours with your order reference. We’ll collect the damaged sink and send a replacement as soon as it’s back at our warehouse. As a rough guide, the replacement is usually with you about 3 days after the return reaches us.

Cancellations and returns

Double-check you’re ordering the right sink for your kitchen. Not sure? Ask us before you buy, it’s what we’re here for.

You can cancel any time before delivery, and you have 30 days after receiving your order to return it, no reason needed. Our Returns & Exchanges page explains how.